Our 100% Satisfaction/Buyer Guarantee is designed to give you full peace-of-mind, safety, and security.

Your transaction will be safe and secure
We fully believe our customers' private and personal information should remain that way. We utilize recognized
industry standards on privacy and security to ensure your transactions are safe and secure. In particular, unlike
many of our competitors, we do NOT share your credit card information to whichever broker or other individual
happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to
sellers, and handle any problems so you can have full peace of mind when placing your order.

Your tickets will be delivered before the event
We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the
event is announced. In all cases, delivering tickets to you requires skillful coordination and communication. We
guarantee that we will deliver your tickets to you in time for the event, or your money back. We always prefer to
send tickets via secured courier UPS, but when circumstances do not allow this, we will employ our Special
Delivery Services to handle any exceptions.

Your tickets will be valid and authentic
From our inception and as part of our mission, we have been dedicated to taking the fear out of buying tickets
online. PlatinumTickets, has among the strongest relationships with licensed, certified, and professional ticket
resellers in the industry. All sellers are evaluated according to their business practices and track record, and we
guarantee your tickets to be valid and authentic, or your money back.

Your order will be accurate
We work in tight collaboration with our ticket resellers for your order, and we guarantee that the tickets you
receive are identical, comparable or better than the ones you ordered, or your money back.

You will be fully refunded for a canceled event
If an event is canceled with no rescheduled date, you are naturally entitled to a full refund of the purchase price,
including delivery charges. For events that are rescheduled, we will assist you with any ticket reissuing concerns
or help you sell your tickets if the new date is no longer desirable to you.
In the rare event that there is a problem with your order as described above or otherwise, we pledge to
work vigorously on your behalf to resolve it in time for your event, or if necessary, provide you with a full
refund. It is our goal to provide you with the tickets you desire for your important events, and it is our
pleasure to help you all along the way.