Buyer Guarantee

• You will get your tickets in time for the event.
  

• Your tickets will be authentic and valid for entry.
  

• Your tickets will be as good as or better than the ones you ordered.
  

• You will be refunded if the event is cancelled and not rescheduled.

PlatinumTickets.com provides a 100% Guarantee on every ticket that we sell. After your order has been confirmed we guarantee that you will receive the tickets you selected and in time for the event. After you receive your order confirmation, if for any reason the tickets you selected are not available, we will substitute comparable or better tickets at no additional charge or refund the total amount of your order. PlatinumTickets.com will never be the cause of you losing money from doing business with us, we guarantee it.

What if the event is cancelled?
If your event is cancelled for any reason and not rescheduled all charges except the service charge and delivery charge will be refunded to you. Tickets must be sent back to our office within 10 days of the announcement of the cancellation. To ensure that the tickets have been received by our office, we suggest sending them using a carrier service that provides a proof of delivery.

What if the event is postponed?
If your event is postponed, the tickets will be honored for the rescheduled date unless you are told otherwise by a PlatinumTickets.com representative. If new tickets need to be issued, a PlatinumTickets.com representative will call you and any shipping expenses will be absorbed by our company.

What if I lose my tickets or they are stolen?
Please make sure to treat your tickets the same way you would cash or any valuable item. Tickets can not be replaced if lost, stolen or damaged. Please note that direct sun light or heat can damage some tickets.